Privacy Policy

01 Introduction

wangcuci88 ("we", "us", "our", "Platform") operates the online gaming and sports betting platform accessible at wangcuci88.cam. We are committed to protecting the privacy and personal data of all users ("you", "Player", "Data Subject") who access or interact with our Platform.

This Privacy Policy ("Policy") sets out in clear terms how wangcuci88 collects, uses, stores, discloses, and protects your personal data in connection with your use of our Platform. It applies to all registered Players and visitors, including those located across Malaysia — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.

This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means wangcuci88, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of wangcuci88 under a written data processing agreement.
• "Cookies" means small data files placed on your device by the Platform for the purposes of session management, analytics, and personalisation.
• "KYC" means Know Your Customer — the identity and age verification process required of all Players before withdrawals are processed.
• "Account" means the registered user account associated with a unique username and password on the wangcuci88 Platform.
• "Sensitive Data" means a special category of Personal Data requiring heightened protection, such as identification document data submitted during KYC verification.

03 Data We Collect

3.1 Registration Data

When you create an Account on wangcuci88, we collect the following information you provide directly:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Preferred username and password (stored as an irreversible hash)
• Country and state of residence

3.2 KYC Verification Data

To comply with our anti-money laundering (AML) and age verification obligations, we may request:

• A copy of your Malaysian IC (MyKad) or passport
• Proof of residential address (utility bill, bank statement)
• Payment method verification documents
• Source of funds documentation where required by our compliance team

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals, including transaction amounts, timestamps, and payment method references (e.g., last four digits of a card, e-wallet account identifier, or cryptocurrency wallet address). We do not store full card numbers or banking passwords.

3.4 Technical and Usage Data

Our systems automatically collect technical information when you access the Platform:

3.5 Marketing Preferences

If you opt in to receive promotional communications, we record your marketing preferences and the history of communications sent to you. You may update or withdraw these preferences at any time via your Account settings.

04 Data Processing

wangcuci88 processes your Personal Data for the following purposes:

• Account creation and management: To register your Account, verify your identity, and manage your ongoing relationship with the Platform.
• Transaction processing: To process deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency, and to process withdrawals in a timely and accurate manner.
• Legal and regulatory compliance: To fulfil KYC, AML, and age-verification obligations and to respond to requests from relevant regulatory or law enforcement authorities.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct.
• Customer support: To respond to queries, complaints, and responsible gambling requests submitted through live chat or support email.
• Responsible gambling monitoring: To identify and act upon patterns of play that may indicate problem gambling behaviour, in accordance with our Responsible Gambling Policy.
• Marketing communications: To send promotional offers, bonus notifications, and tournament announcements to Players who have opted in — always with a clear unsubscribe mechanism.
• Platform improvement: To analyse usage data, test new features, and improve the overall experience for Players across Malaysia.

05 Legal Basis for Processing

wangcuci88 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and wangcuci88 — including account management, transaction processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws, including age verification, AML procedures, and responses to lawful regulatory requests.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

6.1 Service Providers

wangcuci88 engages third-party Data Processors to assist with platform operations, including payment processing partners (e.g., for DuitNow, FPX, and e-wallet integrations), KYC and identity verification providers, fraud detection and cybersecurity services, cloud infrastructure providers, and customer support platform vendors. All third-party processors are bound by written data processing agreements and are prohibited from using your data for their own purposes.

6.2 Regulatory and Law Enforcement Disclosure

wangcuci88 may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. We will notify affected Players of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of wangcuci88's business assets, Personal Data held by us may be transferred to the acquiring entity. Affected Players will be notified prior to any such transfer and will retain the right to request account deletion.

6.4 No Sale of Personal Data

07 Cookies & Tracking Technologies

7.1 What We Use

wangcuci88 uses cookies and similar tracking technologies to operate and improve the Platform. These include:

• Strictly necessary cookies: Essential for session management, authentication, and core platform functionality. These cannot be disabled.
• Functional cookies: Store your preferences such as language, display settings, and responsible gambling limit configurations.
• Analytics cookies: Collect aggregated, anonymised data on how Players interact with the Platform — pages visited, session lengths, feature usage — to guide product improvements.
• Security cookies: Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

7.2 Managing Cookies

You may manage non-essential cookie preferences through your browser settings or via the cookie preference panel available on the Platform. Please note that disabling functional cookies may affect your Platform experience. Strictly necessary cookies cannot be disabled while you are logged in.

08 Data Retention

wangcuci88 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

• Active Account data: Retained for the duration of the Account relationship and for a minimum of five (5) years following Account closure, to satisfy AML and regulatory record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the date of verification or Account closure, whichever is later.
• Transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• Support communications: Retained for three (3) years from the date of the interaction, or longer where related to an unresolved dispute.
• Marketing data: Retained until you withdraw consent or request erasure, subject to any legal obligations to retain the data.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

09 Data Security

wangcuci88 implements industry-standard technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• End-to-end encryption of sensitive KYC documents at rest and in transit
• Password hashing using modern cryptographic algorithms — we cannot view your password in plain text
• Two-factor authentication (2FA) available and strongly recommended for all Accounts
• Real-time fraud monitoring and automated anomaly detection on all transactions
• Regular security audits and vulnerability assessments by independent parties
• Access controls limiting Personal Data access to authorised personnel on a strict need-to-know basis

10 Your User Rights

As a Data Subject, you hold the following rights in respect of your Personal Data held by wangcuci88. To exercise any of these rights, please contact our support team via live chat or at the email address listed in Section 14.

• Right of Access: You may request a copy of the Personal Data wangcuci88 holds about you, including a description of the purposes for which it is processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected. You may also update most Account details directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your Personal Data in certain circumstances, such as while a complaint is under review.
• Right to Data Portability: You may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes. All marketing emails include a one-click unsubscribe option.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Minors

The wangcuci88 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. If we become aware that a minor has provided Personal Data or accessed the Platform, we will immediately suspend the relevant Account, delete associated data to the extent permitted by law, and retain only the records necessary to prevent re-registration.

12 Third-Party Services

The wangcuci88 Platform integrates with third-party services including game content providers, payment processors, and analytics tools. These third parties operate under their own privacy policies. wangcuci88 is not responsible for the privacy practices of third-party services accessed via our Platform beyond the scope of our contractual data processing agreements with them.

Payment integrations with Malaysian providers such as Touch 'n Go eWallet, Boost, GrabPay, and bank services via DuitNow and FPX are subject to those providers' own privacy policies in addition to the protections wangcuci88 maintains under its processing agreements.

13 Policy Amendments

wangcuci88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page will reflect the most recent revision.

Where changes are material — for example, a new category of data being collected or a new purpose for processing — we will notify registered Players via the email address associated with their Account at least 14 days before the change takes effect. Your continued use of the Platform following the effective date of an amendment constitutes acceptance of the revised Policy.

14 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by wangcuci88, please contact our Data Protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — average response time 3–5 minutes. Accessible from any page on the Platform.
• Support Email: [email protected] (displayed as plain text — not a clickable link)

For data rights requests — including access, erasure, portability, or objection — please submit your request in writing via live chat or email with your Account username and a brief description of the action requested. You may also contact us to raise any concern regarding how your Personal Data has been handled.